Coronavirus (COVID-19) Infection Prevention & Control Policy


 Radiance Holistic Health and Skincare


All of us have been affected by the Coronavirus (COVID-19) pandemic. My priority is to keep you as safe as possible and prior to re-opening the salon I have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that I operate that you will notice when you next visit.

Booking Appointments

If I feel ill or have symptoms of COVID-19 I will self-isolate immediately and not come into the salon. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund.

If you or any of the people you live with feel unwell or experience any symptoms of COVlD-19 please advise me as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT.  I have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.

If you or anyone you live with has travelled outside of the Bailiwick of Guernsey for any reason please do not attend the salon until 14 days have passed since your return. This also applies if you or a household member have been requested to self-isolate/quarantine for any reason. 

Visiting the Salon

For your safety and to maintain social distancing I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.

I have increased the frequency of cleaning in the salon making sure common surfaces, toilet, door handles etc. are wiped clean using disinfectant products between each client.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 

Wherever possible I will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.

You will have access to soap and hot water to wash your hands with as soon as you enter the salon and I will also have hand sanitiser available for you to use when you come into the salon.

I will understand and not be offended if you wish to wear a facemask or disposable gloves when you visit the salon and during your treatment if this is appropriate.

Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves, facemask or apron where appropriate.

I can confirm that the safe laundering of salon towels and uniforms is a priority and can assure you that all salon laundry is washed at 60 degrees C

All disposable items are bagged and safely removed from the treatment area between each client.


I have carried out a risk assessment on all treatments and will continue to provide aromatherapy and signature massage treatments at this time. Regrettably I have decided that the following treatments cannot be provided until further notice:

  • All Facial treatments
  • Combined Massage and Facial Treatments
  • Facial Massage 
  • Hot Stone Massage

During your treatment

I understand the importance of hand hygiene and will ensure that I wash my hands in accordance with current Public Health recommendations before the start of your treatment.

I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know.



All of these procedures have been implemented for your safety and mine. I will continue to take advice from The States of Guernsey Public Health and HSC regarding safe practice and will amend them as necessary.

Thank you for your understanding.


Fiona Bougourd

 2nd September 2020