General Terms and Conditions of
Radiance Holistic Health and Skincare (RHHS)
Please note that these terms and conditions apply to all clients undergoing treatments with Radiance Holistic Health and Skincare. Clients undergoing non-surgical aesthetic treatments are advised that these T’s & C’s are in addition to any treatment specific Terms and Conditions detailed in their treatment protocol and consent. Thank you
1. Payment and Cancellation
1.1. Payment: All clients are required to pay a deposit of 50% of the treatment cost in advance of their appointment, in order to confirm their booking. This is refundable provided a full 24 hours notice is given of cancellation. Clients must pay the balance for each treatment session at the time of their appointment. All bookings made via the online booking facility require a 50% deposit with the exception of special offers (to be paid in full) and pre-paid treatment courses that require no additional payment to be made. RHHS accepts the following payment types: cash, debit/credit card payments.
1.2. Fees and treatment duration: All clients must pay the appropriate fee for the length of their session. Clients who arrive late for their appointment or who wish to finish their session early must pay in full and cannot expect any missed time to be made up outside of their allocated time slot.
1.3. Cancellation policy:
RHHS operates a 24 hour cancellation policy. This means that all clients must give a minimum of a full 24 hours notice, by telephone call or email, prior to cancellation of an appointment. They will otherwise incur a charge of 50% of the cost of that treatment session. If a client wishes to change an appointment, this must be done at least 24 hours ahead of the scheduled appointment time. Clients wishing to reschedule an appointment at less than 24 hours’ notice will be charged an additional £10 rebooking fee, providing that their new appointment date falls no later than two weeks after their original appointment date (subject to availability of appointments). Appointments rescheduled for more than two weeks after the original appointment date will be treated as cancellations and the 50% treatment fee will be incurred.
RHHS and Skincare reserve the right to cancel an appointment by giving 24 hours notice. Any deposit paid by the client will be refunded in these circumstances (excluding pre-paid treatment courses when a new appointment will be rescheduled at the clients earliest convenience)
RHHS reserve the right to cancel an appointment with less than 24 hours notice in the case of an emergency or therapist illness. Any deposit paid by the client will be refunded in these circumstances or carried over to another appointment if the client wishes (excluding pre-paid treatment courses when a new appointment will be rescheduled at the clients earliest convenience)
1.4. Late or outstanding payments: RHHS reserves the right to withhold further treatment, until all outstanding payments have been settled.
2. Client Health
2.1. Disclosure of medical conditions: all clients will be asked to complete a health questionnaire and undergo a consultation prior to receiving treatment from RHHS. This enables the therapist to plan and carry out safe and appropriate treatment. Clients are therefore advised to disclose all known medical conditions, undiagnosed symptoms, medical treatment and medication received when completing this form. Failure to do so may result in incorrect treatment or adverse outcomes, for which RHHS can accept no responsibility.
2.2. Consultation with the client’s GP: Clients presenting with certain health conditions will be asked either to inform their GP that they intend to receive massage/aromatherapy/skincare treatment or to consult their GP concerning the advisability of such treatments. In certain cases no treatment will be given until written confirmation of client suitability has been received from the clients GP. RHHS reserves the right to withhold treatment until this has been done. Clients who refuse to inform or consult with their GP prior to treatment do so at their own risk. Clients who falsely claim that they have spoken with their GP do so at their own risk.
2.3. Total contra-indications: RHHS reserves the right to withhold treatment from clients presenting with certain health conditions.This applies in circumstances when giving treatment may pose a risk to the client and/or therapist.
2.4. Local contra-indications: RHHS reserves the right to withhold treatment of specific areas of the body, if treating these areas may pose a health risk to the client and/or therapist. Examples include open wounds, bacterial, viral or fungal infections. Treatment to other areas of the body may be appropriate, depending on the extent of injury or infection.
2.5. Acute infection or illness: Clients presenting with symptoms of acute infection or illness on the day of their session will be unable to receive treatment, both for their own protection and that of the therapist. Examples include a heavy cold, flu, stomach upset, high temperature and the sudden onset of a severe headache. Enforcement of RHHS’s cancellation policy under these circumstances will be at the therapist’s discretion. Clients are therefore advised to contact their therapist as soon as possible in the likelihood that they will be too unwell to receive treatment.
2.6. Clients with disabilities: Clients with disabilities must discuss their support needs with their therapist prior to commencing treatment. This will enable RHHS to make appropriate provision wherever possible and to identify circumstances when this is not possible. In instances where RHHS cannot make appropriate provision, the therapist will negotiate an alternative solution with the client, e.g. by asking the client to be accompanied by an assistant or by referring the client to a more appropriate or accessible therapist or clinic. Clients who do not disclose their disabilities and support needs in advance may be unable to receive treatment upon arrival.
2.7. Referrals to other practitioners: RHHS reserves the right to withhold treatment from clients whose needs appear to be beyond the scope of the services offered by RHHS. The client may be referred to a different health practitioner, their GP or accident and emergency department, as considered most appropriate by the therapist. Clients who refuse to consult another practitioner or seek medical help on the recommendation of RHHS or their employees do so at their own risk.
2.9. Intoxication: RHHS reserves the right to withhold treatment from clients who are under the influence of alcohol or recreational drugs at the time of their treatment. This is for the protection of both the client and therapist.
3.1. Confidentiality and Disclosure: RHHS seeks to ensure confidentiality of all written and verbal information disclosed by clients. If the therapist considers that disclosure of client information to a third party is appropriate for any reason, they will firstly obtain the client’s verbal consent. However, information may be disclosed to a third party without the client’s consent, in the context of professional supervision, if the therapist considers the client or another person to be at risk of harm, or if there is a legal requirement for disclosure.
3.2. Third party attendance: No third party, including children, may attend a treatment session, without prior negotiation between the client and therapist.
4. Vulnerable Clients
4.1. Children: RHHS is unable to offer treatment to persons under the age of 18 years.
4.2. Vulnerable adults: Adult clients who are unable to give informed consent must be accompanied by a responsible adult, for example, a relative or health professional. The responsible adult must remain present in the room at all times during the treatment session and must observe client confidentiality.
5. Client Conduct
5.1. Client Hygiene: Clients are asked to observe high standards of personal hygiene and to refrain from using strong fragrances prior to their treatment.
5.2. General conduct: Clients are expected to conduct themselves with respect and consideration for others. RHHS reserves the right to withdraw treatment from clients whose behaviour causes offence or discomfort.
5.3. Inappropriate sexual behaviour: RHHS offers a professional therapeutic massage service. RHHS reserves the right to refuse treatment to or immediately withdraw treatment from clients who make inappropriate remarks or who display inappropriate behaviour during treatment sessions.
5.4. Termination of treatment: If a treatment is terminated by the therapist on grounds of inappropriate client behaviour, the client will be required to pay the full treatment fee and will not be offered further treatment.
6.1. Pets: For reasons of hygiene and to cause minimal disruption to treatment sessions, clients may not bring their pets to treatment sessions.
6.2. Assistance dogs: Clients who own or train assistance dogs are welcome to bring their dog with them. However, the client must notify their therapist of their intention to bring an assistance dog prior to commencing treatment, so that appropriate provision can be made.
7.Parking Provision: Parking is provided adjacent to the treatment room for the convenience of visiting clients. Clients are advised to exercise caution when entering and exiting the driveway. All vehicles are parked at clients own risk. RHHS, its owners, employees or the property owners accept no responsibility for loss or damage caused to persons or vehicles whist utilising this parking area.
8. Accompanying Children: Unfortunately due to the nature of the clinical environment and treatments, children are not permitted to accompany clients to treatment sessions as adequate supervision is not possible to ensure their safety.
9. Gift Certificates and Voucher Offers
9.1 Gift vouchers: These are issued in units of £20, £50, £100. When a voucher is redeemed change will only be given in cash if less than £20. Change exceeding £20 will be given as vouchers or credit. Gift certificates are non-refundable. All gift certificates are valid for one year from date of issue.
9.2 QuidsIn: All QuidsIn vouchers must be redeemed within the timescale given at the time of purchasing. Failure to make a booking within this timeframe will result in the voucher being void. Cancellation of an appointment or amendment to the time of this appointment must be made a full 24 hours prior to the scheduled appointment time. Failure to do so will result in the QuidsIn voucher becoming void. All requests for refunds on QuidsIn vouchers should be referred directly to QuidsIn.
9.3 Online Booking Only Special Offers: Booked using a valid coupon code, usually advertised on our website, Facebook or Subscriber Newsletter. These are limited in numbers and once the designated number have been utilised the offer will expire with immediate effect. Frequently these offers require the client to pay the balance in full at the time of booking to secure their offer. Our standard cancellation policy applies to these bookings.